Petersens Jewellers is committed to providing quality products to our customers. If a product is faulty or damaged please return it to us in original packaging within 14 days of receipt and we will replace it or issue you a credit.

All returns for merchandise purchased online need be authorised in advance by sending an e-mail request including details of the merchandise to be returned and reason for return to petersensjewellers@gmail.com. All returned merchandise are subject to inspection by Petersens Jewellers prior to exchange and/or credit being made.

For your protection, we recommend you send your return package prepaid and insured. You are responsible for the condition of the goods until they are received by Petersens Jewellers. Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for postage on the outgoing order.

Items cannot be returned if you have changed your mind.

Due to Health Regulations we cannot exchange or refund Earrings.

When will my purchase arrive?

Courier Post delivers in 1-2 working days (A working day is any day other than weekends and bank or other public holidays.). Orders requiring ring sizing take up to three (3) additional business days to complete.

How do I track my order?

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel. 

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Petersens Jewellers will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Petersens Jewellers will inform you as soon as possible.