When will my purchase arrive?

Courier Post delivers in 1-2 working days (A working day is any day other than weekends and bank or other public holidays.). Orders requiring ring sizing take up to three (3) additional business days to complete.

How do I track my order?

When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel. 

Do I need to sign for the delivery?

For security reasons, a signature is required for all deliveries.

I’ve missed my delivery, what now?

If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Petersens Jewellers will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Petersens Jewellers will inform you as soon as possible.